Platform Terms and Conditions

These Platform Terms and Conditions (the Terms) govern access to and use of the website, web application, customer support channels and service-management systems operated by Nevics Partners Limited (Nevics, we, us or our), together referred to as the Platform.

By creating an account, submitting a service request, approving a quotation or variation, paying an invoice, accepting a Service Order, or otherwise using a paid Platform service, a person (Customer, you or your) agrees to these Terms, the Privacy Policy, the applicable quotation and Service Order, the Cancellation and Refund Policy, the Warranty and Quality Policy, and any category-specific terms expressly incorporated into the Service Order.

If documents conflict, the following order applies to the specific service: a signed or electronically accepted variation; the Service Order; the quotation; category-specific terms; these Terms; and general website information. Marketing language does not override an accepted Service Order unless expressly incorporated into it.

You must be at least 18 years old and legally capable of entering a contract. If you act for a company, property owner, landlord, strata corporation, government body or another person, you confirm that you have authority to bind that party and commission the requested work.

You must provide accurate, current and complete information. You are responsible for protecting account credentials and must immediately report suspected unauthorised access to info@nevicspartners.com or 876-836-6034.

Every Service Order is a contract between the Customer and Nevics. Nevics may perform work through its employees and may appoint suitably verified subcontractors, consultants or service partners (Service Partners) to perform all or part of the work. A Service Partner is not authorised to change the Customer's contract, collect money from the Customer, promise work outside the approved scope or make a binding commitment on behalf of Nevics unless Nevics gives written authority.

Nevics remains responsible to the Customer for the contractual services stated in the Service Order, subject to the agreed scope, Customer obligations, approved variations, exclusions, applicable law and these Terms. Nevics will coordinate assignments, maintain job records, manage approved payments, apply quality controls and administer the complaints and service-recovery process.

The Platform may allow Customers to:

• describe a problem and submit photographs, videos, drawings or other records;
• request a site assessment, quotation or service;
• receive status, scheduling and milestone information;
• approve quotations, Service Orders and variations;
• make or evidence payments to Nevics;
• communicate about the service;
• receive completion, warranty and maintenance records; and
• submit verified reviews or complaints.

The Platform is not an emergency service. For fire, serious electrical hazard, gas leak, medical emergency, crime or an immediate threat to life or property, contact the appropriate emergency service or utility and remain clear of the hazard.

A service request is an invitation for Nevics to assess or quote. It does not by itself require Nevics to accept the work, provide a particular person, meet a requested date or supply a fixed price.

Nevics may require photographs, video, drawings, equipment information, access records or a paid site assessment before issuing a quotation. Assessment fees and the assessment scope will be disclosed before payment. Unless the assessment expressly includes design, testing, certification or a written technical report, it is limited to information reasonably necessary to develop the proposed scope.

Nevics may decline work that is unsafe, unlawful, outside its capacity, outside an approved location, inconsistent with its professional obligations, subject to an unmanaged conflict or not supported by adequate information.

Nevics may verify a Service Partner's identity, references, qualifications, licences, certifications, insurance, company information, work samples, practical competence, service zones and past Platform performance.

A verification badge or approved status means that specified checks were completed at a particular time. It is not a representation by a government or licensing authority and does not guarantee future behaviour, continuous credential status, availability or a defect-free outcome. Nevics monitors credentials and performance according to risk and may suspend or replace a Service Partner where reasonably necessary.

Assignments may consider required skills and licences, quality history, reliability, availability, capacity, location, site requirements and prior experience with the Customer or asset. Safety, competence and regulatory requirements take priority over price. Complex or high-risk work may require human technical review.

A quotation is valid only for the stated period. It should identify:

• the Customer and service location;
• scope, deliverables, exclusions and assumptions;
• whether the price is fixed, estimated, provisional or time-and-materials;
• taxes and charges, including GCT where applicable;
• anticipated start, duration or milestone dates;
• Customer responsibilities;
• deposit, milestone and final-payment terms;
• materials, equipment and product allowances;
• permits, inspections and professional approvals, where applicable;
• warranty and closeout requirements, where applicable; and
• any special category or safety conditions, where applicable.

An estimate is not a guaranteed final price unless described as a fixed price. Provisional sums and allowances may change based on documented actual cost. Concealed defects, inaccurate drawings, hazardous materials, defective existing work, unavailable materials, authority requirements and Customer changes may require a variation.

The Service Order becomes binding when the Customer signs it, accepts it electronically, pays a stated acceptance deposit, or unequivocally instructs Nevics to proceed after receiving the Order.

A material change to scope, price or time must be recorded and approved by the Customer and Nevics before the additional work proceeds. Approval may occur through the Platform, email, electronic signature or another retrievable written record.

If immediate action is reasonably necessary to prevent injury or material property damage, Nevics may perform limited protective work without advance written approval where obtaining approval is impracticable. Nevics will document the condition, action and reasonable cost and notify the Customer as soon as practicable.

The Customer must not directly instruct a Service Partner to perform extra work. Any requested addition must be submitted to Nevics for assessment and approval. Nevics is not responsible for unauthorised private work arranged outside the Service Order.

The Customer must:

• provide safe, lawful and timely access and an authorised site contact;
• disclose known hazards, asbestos or suspected hazardous materials, unstable structures, animals, security rules, electrical or utility risks and other material conditions;
• provide accurate ownership, access, design and service information;
• obtain owner, landlord, strata, planning, utility or other permission unless the Service Order assigns that obligation to Nevics;
• protect or remove valuables and fragile items;
• provide reasonable utilities and facilities required for the work;
• cooperate with inspections, testing, approvals and closeout;
• refrain from harassment, discrimination, bribery, unsafe instructions or unlawful conduct; and
• make payments when due.

Nevics may suspend or leave a site that is unsafe, inaccessible, abusive or materially different from the disclosed condition. If the Customer is responsible, reasonable delay, storage, demobilisation and remobilisation costs may be charged.

Dates are reasonable estimates unless the Service Order expressly identifies a binding completion date. Nevics will use reasonable efforts to perform within the agreed programme and communicate material delay.

Nevics is entitled to a reasonable extension for weather, disaster, civil disturbance, utility interruption, authority delay, material shortage, import delay, concealed conditions, Customer delay, unsafe conditions, approved variations, industrial action, illness, epidemic or other event beyond reasonable control. Nevics must take reasonable steps to mitigate avoidable delay.

All project payments must be made to Nevics through an approved payment channel stated on the invoice or Platform. A Service Partner is not authorised to receive Customer payment unless Nevics issues specific written authority.

Payments may include assessment fees, deposits, mobilisation, material advances, milestone payments, approved variations, taxes and final balances. A screenshot or proof of payment does not complete payment until Nevics or its bank/payment processor confirms cleared funds.

Nevics may use Customer payments to procure materials, mobilise resources, pay Service Partners and meet other Service Order obligations. Except where Nevics expressly establishes and identifies a lawful escrow or trust arrangement, payments are contractual payments to Nevics and are not held as regulated deposits, escrow or trust funds.

If payment is overdue, Nevics may issue notice, pause procurement or work, withhold handover items where lawful, apply stated interest or collection costs, and revise the programme. The Customer remains responsible for undisputed amounts and reasonable demobilisation or remobilisation resulting from non-payment.

Materials must correspond reasonably with the accepted specification, subject to approved substitutions. Nevics will notify the Customer before a material substitution where reasonably practicable.

Title to materials supplied under a Service Order passes as stated in that Order or, if unstated, when Nevics receives full payment for them, subject to applicable law. Risk in installed materials ordinarily passes on installation, except that Nevics remains responsible for loss or damage caused by its breach or negligence.

Customer-supplied materials are used at the Customer's risk unless Nevics expressly accepts responsibility. Nevics may reject unsuitable, unsafe, counterfeit, incompatible or undocumented products.

Nevics may require risk-based checklists, photographs, tests, inspections, progress records, Customer sign-off and other closeout evidence. Internal Nevics quality review does not replace a statutory inspection, professional certification, utility approval or government authorisation.

The Customer should inspect the work promptly. Signing a completion record confirms apparent completion and receipt but does not waive concealed defects, an express warranty or rights that cannot lawfully be waived.

If only part of the work is disputed, the Customer must identify that part specifically and pay undisputed amounts. Nevics may return to inspect and must be given reasonable access to investigate and, where appropriate, correct a defect.

Nevics will provide the express workmanship and product warranties stated in the Service Order and will extend applicable manufacturer warranties to the Customer as required by Jamaican law.

Where section 21 of Jamaica's Consumer Protection Act applies, and no longer express warranty is provided, Nevics recognises the applicable statutory warranty, including the six-month parts-and-labour warranty described by the Consumer Affairs Commission. Nothing in these Terms reduces a mandatory consumer warranty or remedy.

Warranty exclusions may include normal wear, misuse, lack of required maintenance, Customer or third-party alteration, pre-existing defects, consumables, force majeure, utility conditions and work outside the approved scope, but only to the extent permitted by law.

Cancellation and refunds are governed by the Cancellation and Refund Policy and the Service Order. Nevics does not apply a blanket "no refund" rule.

The Customer remains responsible for properly completed work, approved services, non-returnable or used materials, delivery, lawful restocking, committed third-party costs and reasonable demobilisation up to the effective cancellation date. Nevics will not impose a restocking or cancellation charge where prohibited by law, including where the charge arises from Nevics' failure to meet applicable legal or advertised obligations.

Reviews should relate to a completed or otherwise verified Platform interaction. They must be honest, relevant and free of threats, defamation, discrimination, confidential data, fraud or manipulation. Nevics may verify, moderate or remove content that breaches these standards and may publish a response or resolution status. Nevics will not remove a legitimate review merely because it is unfavourable.

Users must not create false reviews, pressure another person for a rating, exchange undisclosed value for favourable content, misuse referral incentives or arrange off-Platform work with a Nevics-introduced Service Partner to evade the approved Service Order, fees, quality records or payment controls.

Nevics and its licensors own the Platform, software, branding, templates, service taxonomies and general know-how. The Customer receives a limited right to use the Platform for its intended purpose.

Ownership and permitted use of drawings, designs, calculations, reports, photographs, estimates and other deliverables are governed by the Service Order and applicable professional terms. Unless rights are expressly assigned, the Customer receives, after required payment, the licence stated in the Order or reasonably necessary to use the deliverable for the approved project. The Customer must not reuse a project-specific design at another site or remove professional attribution where such use is prohibited.

Nevics and its Service Partners must comply with applicable safety, trade, professional and site requirements. The Service Order identifies responsibility for permits, inspections and approvals.

Engineering, architectural, electrical inspection and other regulated services must be performed or approved by appropriately authorised persons where required. Nevics' Platform verification or internal quality review is not a substitute for statutory approval.

No user may:

• engage in fraud, theft, violence, harassment, discrimination, bribery or unlawful work;
• submit false identity, ownership, payment, licence or project information;
• upload malicious code or attempt unauthorised access, scraping, reverse engineering or security interference;
• misuse another person's confidential information or intellectual property;
• use the Platform for money laundering or unauthorised financial transactions; or
• knowingly expose Nevics, a Service Partner or another person to an undisclosed serious hazard.

Complaints should first be submitted to info@nevicspartners.com or 876-836-6034 with the Service Order number, facts, supporting evidence and requested resolution.

Nevics will assign a case owner, investigate records, obtain responses, inspect work where necessary and propose a proportionate resolution. Nevics may pause Service Partner payment, arrange correction, substitute a Service Partner, adjust an invoice, provide a refund or take another action within its lawful authority.

If unresolved after Nevics' internal process, the parties will attempt good-faith negotiation and may agree to mediation before litigation. Customers retain the right to contact the Consumer Affairs Commission or another competent regulator. Privacy complaints may be made to the Office of the Information Commissioner.

These Terms and every Service Order are governed by the laws of Jamaica. The courts of Jamaica have jurisdiction, subject to any mandatory consumer or statutory process.

Nevics will perform its express contractual obligations with reasonable care and skill. The Platform is otherwise made available on an "as available" basis, and Nevics does not guarantee uninterrupted access, immediate acceptance, a particular individual Service Partner or a fixed date unless expressly agreed.

To the maximum extent permitted by Jamaican law, Nevics is not liable for indirect, special or consequential loss that was not reasonably foreseeable when the Service Order was made. Subject to the exclusions below, Nevics' aggregate contractual liability arising from a specific Service Order will not exceed the total amount paid by the Customer to Nevics under that Service Order.

No exclusion or cap applies where liability cannot lawfully be limited, including fraud, wilful misconduct, death or personal injury caused by negligence, mandatory consumer rights, data-protection duties, or another liability that Jamaican law prohibits Nevics from excluding. The cap does not limit Nevics' obligation to account for an established refund or the Customer's obligation to pay amounts properly due.

Nevics may restrict or terminate an account or Service Order for material breach, fraud, non-payment, unsafe conduct, harassment, credential falsification, security risk, illegality or repeated abuse. Immediate action may be taken for serious risk; otherwise Nevics will provide reasonable notice and an opportunity to correct a remediable breach where appropriate.

Termination does not erase accrued payment, confidentiality, intellectual-property, warranty, dispute, privacy or record retention obligations.

The parties agree that electronic signatures, checkbox acceptance, secure account actions, email approvals, Platform messages, payment records and other electronic records may evidence an agreement or instruction to the extent permitted by Jamaica's Electronic Transactions Act.

Users must retain copies of accepted Orders and notices. Nevics will maintain records according to its Privacy Policy and records-retention schedule.

If Nevics does not immediately enforce a term, that is not a waiver. If a term is invalid or unenforceable, it will be interpreted or severed to the minimum extent necessary while the remainder continues.

The Customer may not transfer an account or Service Order without Nevics' written consent. Nevics may transfer its rights and obligations as part of a genuine reorganisation, financing or sale, subject to law and without reducing the Customer's mandatory rights.

These Terms, the Service Order and incorporated documents form the agreement for the relevant service and replace inconsistent prior statements.

Nevics may update these Terms prospectively. Material changes will be notified through the website, account or contact details where reasonably practicable. A change will not retrospectively alter an accepted Service Order without agreement or lawful authority.